Privacy and Cookie Policy

Terms and Conditions

Last updated: 13/07/2025

These Terms and Conditions outline the rules and regulations for the use of Total Relocation Colombia S.A.S. website, located at https://totalrelocation.com.co.

By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use totalrelocation.com if you do not agree to all of the Terms and Conditions stated on this page.

The following terminology applies to these Terms and Conditions, the Privacy Policy, the Legal Notice, and any and all Agreements:
"Client," "You," and "Your" refer to you, the person accessing this website and accepting the Company’s terms.
"The Company," "Ourselves," "We," "Our," and "Us" refer to our Company.
"Party," "Parties," or "Us" refers to both the Client and the Company.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of assisting the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect to the provision of the Company’s stated services, in accordance with applicable laws of Colombia.

Any use of the above terminology or other words in the singular, plural, capitalized, or gendered forms (such as “he/she” or “they”) shall be interpreted as interchangeable and therefore as referring to the same.

Cookies Policy

Last updated: 13/07/2025

1. What are cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences, improve your browsing experience, and provide anonymous statistical data.

2. What types of cookies do we use?

We use both first-party and third-party cookies for:

• Essential cookies – Necessary for the website to function properly.

• Analytics cookies – To gather aggregated, anonymous data on how visitors use the site (e.g., via Google Analytics).

• Personalization cookies – To remember your settings like language or region.

• Marketing cookies (if applicable) – To measure the effectiveness of campaigns and personalize ads (e.g., Facebook Pixel or Google Ads).

3. How to manage your cookies?

You can set your browser to accept or reject all cookies, or to notify you before a cookie is stored. Keep in mind that disabling some cookies may affect your experience. You can change your preferences at any time via our [Cookie Settings Center] (if applicable).

4. Third-party cookies

We may use services like Google Analytics, which place their own cookies. Please refer to their privacy policies for more details.

Privacy Policy (Personal Data Procesing)

Last Updated: 13/07/2025

1. Data Controller

Total Relocation, based in Manizales, Colombia, is responsible for processing the personal data collected through this website. Contact: betterlife@totalrelocation.com.co.

2. Purpose of data collection

We collect personal data for the following purposes:

• To respond to your inquiries about relocation services in Colombia.

• To send newsletters and updates related to our services (with your consent).

• To analyze site traffic and improve our user experience.

• To understand the general profile and interests of our visitors.

3. What data do we collect?

We may collect:

• Name and surname

• Email address

• Country of residence

• Age (if applicable)

• Relocation preferences (if voluntarily shared)

• IP address and browsing data (via cookies and analytics)

4. Legal Basis.

We process personal data based on your explicit and informed consent when you voluntarily fill out any form on our website.

5. Your Rights

You have the right to:

• Access, update, or correct your personal data.

• Request deletion of your data.

• Revoke your consent at any time.

• File a complaint with Colombia’s Superintendence of Industry and Commerce if your data rights are violated.

To exercise your rights, contact us at: betterlife@totalrelocation.com.co.

6. International transfer

As our services are aimed at international users, and we use tools like Google Analytics, some data may be transferred and processed outside Colombia, with appropriate data protection safeguards in place.

7. Data Retention

We retain your data only for as long as needed to fulfill the purposes mentioned above, or until you request its deletion